Wholesale Terms

Below are the terms we use to supply our products to wholesale clients. Please read them carefully and ask us any questions you may have prior to applying for a wholesale account or placing any wholesale orders with us.

When do you become bound by these terms?

• These terms, together with our wholesaler application, legal documents or policies posted to our website, and any other formal written agreement we have with you, form the entire agreement between us. We agree to supply to wholesale clients only under these terms and we expressly exclude any verbal arrangements or customer standard terms.
• Please read these terms carefully, as you will become bound by them when you accept them, place an order with us or make a payment for goods using our wholesale prices.
• This agreement may be entered into in counterparts or in whole and may be agreed via a tick box acceptance. This agreement will be binding on you even if all parties do not sign the terms.
• You will be bound by these terms if you or your representative agree to them, with no requirement by us to ensure that the person indicating their agreement has the authority to do so.

How do you qualify for and become a wholesale client?

• We have an application process for wholesale clients. Information we collect is dealt with in accordance with our privacy policy. We may reject an application for any reason.
• Once you have read and agreed to these terms, please complete our application process.
• Wholesale pricing is available to legitimate businesses only and we will require your business details. We will only provide wholesale pricing to customers who have a current ABN. Wholesale pricing is not available for personal use, even if your quantities are larger than a standard customer.
• We have minimum order requirements for wholesale clients:
• An initial order of $150 (this minimum amount excludes freight)
• Subsequent orders must each be at least $150 (this minimum amount excludes freight)

Communicating with us

• In general, our office hours are 8am – 3pm Monday to Friday AEST however we may not be always available during these hours as we may be working on orders or attending to other services.
• Our preferred communication method is via email, which we check regularly. Other communication methods are not checked regularly and missed calls may not be returned.
• We aim to reply to emails within 24 hours (or within the next business day hours for emails received over the weekend).

Payments

• We will supply you with a price guide as part of the application process. Unless otherwise noted, prices are shown in $AUD and are exclusive of GST and exclusive of freight. You will be responsible for these additional costs. We are not currently registered or required to be registered for GST. If this changes, GST will be added to your invoice.
• Prices in our wholesaler’s price list are subject to change and we may increase our prices at any time. We will send you updated prices via email or via posting it on the wholesaler area on our website. Price increases will not affect any orders you have already placed however will take effect and be applied from your next order.
• When you place an order, we will issue you an invoice for the order plus freight (and plus GST if this becomes applicable). Invoices are due for payment immediately and your order will not be processed or started until full payment is received.
• Payments can be made via our e-commerce platform.

Order times

• Our business is not a fully automated process and each order we receive requires processing and packing by hand. If you have sent through your order and payment by Sunday evening, we will process your order in the coming week. Orders received after Sunday evening will usually be allocated to the following week.
• We may have the capacity to prepare ‘urgent’ orders outside of this timeframe however you will need to pay our urgent order fee which is currently $AUD25 + GST (if this becomes applicable). This fee is subject to change. There are no guarantees we will have the capacity to fit in urgent orders, so please email us about this first.
• Large or complicated orders may take longer.
• Our normal postage days are Wednesdays and Fridays subject to the quantity of orders we have received for that week. How long your package takes to arrive depends on our delivery partner Australia Post and is not within our control.
• We aim to keep to the above time frames however they are estimates only and are subject to change. We will let you know as soon as possible if your order will be delayed and will keep you informed of the new timeframes. We are not responsible for the consequences of any delays or non-delivery.

Delivery

• We send packages using Australia Post, charged per order. You can find more information about the terms of Australia Post services here: https://auspost.com.au/terms-conditions/general-terms-conditions. If you are not available to accept the delivery, Australia Post will deal with this in accordance with their own terms. You may incur additional delivery costs if you do not comply with their procedures.
• Accurate delivery costs are generally invoiced to you at the time of placing your order however we reserve the right to charge you any additional amounts that are charged to us. This does not happen often.
• We cannot deliver to PO Boxes, only to street addresses. If you include a PO Box in your order instructions, we will request a street address. If you are not prompt in supplying that information, your order may be carried over to the following week.
• Where possible we use prepaid, trackable Australia Post Sachets. If this is the service we select for your packaging, we will supply you with the tracking number via email.
• We carefully pack all orders and use a reputable delivery partner. Accordingly, we are not responsible for lost or damaged mail once it has left our care. We will however assist you where possible.

Returns and refunds

• IMPORTANT: You must promptly check your order when it arrives as we only allow 48 hours for you to report any problems with your order. If you have not contacted us within 48 hours of delivery, you are deemed to have accepted your order as correct and satisfactory.
• If your order arrives damaged, is incorrect or there is some other problem, please promptly contact us and supply (within 48 hours of delivery):
• A description of the problem
• Photographs clearly showing what the problem is
• We will do what we can to assist you which may include correcting your order (if there are discrepancies) or a refund (depending on what the problem is).
• Unless otherwise agreed, if we are arranging a refund, you are responsible for returning the goods to us at your cost within 14 days. They must be returned in the original packaging and in good condition.
• Refunds will be promptly processed once returned items are received and will be paid using the same method that you used to make your original payment.
• Postage is generally not refunded.
• Refunds will not be made for change of mind, if you decide you do not like the product or have no use for it, or if you have damaged the product(s) eg by rough handling.
• Subject to Australian Consumer Law, all refunds, exchanges or replacements are at our discretion. As you are purchasing products wholesale for the purposes of resale, you acknowledge you may have limited rights under Australian Consumer Legislation.

General

• We may vary these terms from time to time and will email you the new terms each time they are updated. The new terms will then apply from your next order.
• We reserve the right to refuse any order for any reason.
• The limitations of liability and other terms in our website terms of use apply to our wholesale clients.
• Additionally, as we are supplying products to you as a wholesaler, to the fullest extent permissible under relevant laws, we are not liable for any loss of profit, direct, indirect or consequential losses or damages suffered by you or others in relation to the products we produce or in relation to their use.
• If we make a mistake in the typing or otherwise on any quotation, invoice, email, delivery amounts or instructions, our price guide, our website or similar, you agree that we may correct the error.
• If any part of these terms are determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the terms will continue in effect